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Terms & Conditions - SP

HEAL2HEART APP SERVICE PROVIDER TERMS AND CONDITIONS

Effective Date: Jan 2021

 

Welcome to these Service Provider Terms and Conditions (these “Conditions”), which govern your use of the Heal2Heart mobile application (the “Heal2Heart App”) and associated website, tools and features. These Conditions is an agreement between you (the “CAM Service Provider”) and Heal2Heart Sarl-s (“Heal2Heart”) with respect to your use of the Heal2Heart App to list and provide holistic healing (or CAM) services to Clients, as well as other tools, features and services you may enjoy therein (collectively, the “Services”).

 

You must review these Conditions and any other applicable agreements available on the Heal2Heart App, including our Privacy Policy and Cookies Policy that describe how we process your data, and our DMCA Notice for copyright violations and reporting process.

 

By using the Heal2Heart App and the Services and by clicking or ticking the “I accept” or “I agree” box or column (whichever applies), you hereby consent that you have read the entirety of these Conditions and that you agree to them. If you do not agree with these Conditions, you may not use the Heal2Heart App.

 

  1. DEFINITION OF TERMS

The following terms have the definitions attached to them under these Conditions.

  • Heal2Heart/us/we/our refers to Heal2Heart Sarl-s, a company registered in Luxembourg that makes the Heal2Heart App available to users.
  • CAM Service provider/you/your refers to anyone using the Heal2Heart App to list and provide holistic healing or CAM (Complementary and Alternative Medicine) services to Clients.
  • user refers to anyone using the Heal2Heart App and the Services. This may either be a Client or CAM Service Provider.
  • CAM Service Provider refers to any user providing any CAM service or holistic healing independently on the Heal2Heart App to Clients. This user may be working individually or representing an organisation.
  • Heal2Heart App refers to any platform operated by Heal2Heart in relation to the Services, including the Heal2Heart mobile application, associated website and social media channels.
  • Services refer to your use of the Heal2Heart App to connect with another user (specifically to provide holistic healing or CAM services).

 

  1. SERVICE ELIGIBILITY

To register on and use the Heal2Heart App to provide services, you must have attained the age of majority applicable to your location (usually 18 in most countries), and you must be able to form a legally binding agreement. You must also be eligible to provide the services listed on your profile in a professional manner. Likewise, you are not eligible to use the Heal2Heart App if the law of your location restricts you from doing so.

 

  1. ACCOUNT AND REGISTRATION

To provide CAM services on the Heal2Heart App, you must create an account and submit certain data to us. This data may include your name, image, email address, phone number, country, date of birth, language(s), valid ID or passport photo and login details. You must also update your profile data, including uploading a clear image, setting your availability status, adding a payout method, defining your area of service and optionally posting your certificates/diplomas. Your name, image, languages, country, area of CAM service and certificates/diplomas will be publicly available to Clients and other users.

 

By providing registration and profile data to us, you agree and warrant that the data you provide is accurate, complete and valid and that you will be responsible for whatever activities occur under your account. If you are creating an account on behalf of an organisation, you warrant to us that you have the authority and permission to act on the organisation’s behalf. You also warrant that you will notify our support team immediately you perceive any third-party access to your account. Please, note that we may, in our discretion, refuse your request to create an account on the Services.

 

In relation to your account, you agree that you will NOT:

  1. Open more than one account on the Heal2Heart App;
  2. You will not license, transfer, sell, assign or rent out your account to a third-party without our consent;
  3. Create an account on behalf of an organisation if you do not have their permission and the necessary licenses to support your claims; or
  4. Create the account under a false name or identity and that your account name will not infringe on or violate another user or third party’s right.

 

In order to make account registrations easy, users are provided with third-party account login features using social media plugins. You may sign up or log in to the Heal2Heart App using any available third-party account such as Facebook. By signing up or login into the Heal2Heart App through any third-party account, you automatically grant Heal2Heart the right to obtain the necessary data from such a third-party account, including your image, email address, contacts and other relevant content available on such third-party account needed to provide you with an account.

 

  1. INTELLECTUAL PROPERTY RIGHTS AND LIMITED LICENSE

Apart from your User Content (described below) and other third-party content, all the content available on the Hea2lHeart App, including without limitation, the source codes, software, databases, functionality, web and app design, articles, texts, videos, graphics, audios, images, icons and logo (“App Content”), and our trademark and service mark (“Marks”) are owned and licensed to Heal2Heart and are subject to copyright and other intellectual property rights in Luxembourg, Europe and other parts of the world. The Heal2Heart website and app designs, icons, logos, headers, and service names are registered trademark, common law trademarks or trade dress of Heal2Heart in Luxembourg and other locations. You are not permitted to use our trademark or trade dress, including as part of domain names, in connection with any service or product in any manner that is likely to bring confusion, and you may not copy, imitate or use our trademark or trade dress in whole or part without our written approval.

 

Heal2Heart provides the App Content to you on “as is” basis for your information and personal use only. We do not permit you to copy, use, reproduce, aggregate, distribute, transmit, display, advertise, sell, sublicense or exploit it for any other purposes not defined under these Conditions without our written approval.

 

Subject to your compliance with these Conditions, Heal2Heart grants you a limited, non-transferable, royalty-free, non-sublicensable and revocable license to access the Heal2Heart App and the App Content and download any portion to which you have properly gained access for your personal, non-commercial use. Heal2Heart reserves all rights not expressly granted to you in and to the Heal2Heart App, the App Content and Marks.

 

  1. USER GENERATED CONTENT

Certain areas on the Heal2Heart App provides you with the ability to submit certain content, such as comments, images, service description, company information (if any), chats, etc. (“User Content”). In order for Heal2Heart to make User Content available on the Heal2Heart App, we require your license to do so in accordance with these Conditions. Therefore, by posting User Content to the Heal2Heart App, you hereby grant Heal2Heart a non-exclusive, worldwide, irrevocable, royalty-free, perpetual license to use User Content for the Services and any purposes related to it, including without limitation, editing, doing derivative works, reproducing, publicly displaying, translating, hosting, revising or incorporating into other works, such User Content on the Heal2Heart App and associated media known to us, as well as grant other users similar rights.

 

User Content uploaded to any public part of the Heal2Heart App will be publicly made available to other users and visitors. You hereby acknowledge that Heal2Heart does not guarantee any confidentiality in relation to any User Content you submit to the Heal2Heart App.

 

You agree that users are solely responsible for any User Content they post to the Heal2Heart App. Heal2Heart is solely acting as a database; therefore, we make no warranty about the accuracy, validity, completeness, usefulness, relevance or legal status of any User Content.

 

Notwithstanding, when you post User Content to the Heal2Heart App, you warrant that:

  1. The distribution, creation, transmission, public performance and display, downloading, accessing and copying of your User Content will not infringe the privacy rights or any intellectual property rights of any third party or platform;
  2. You own the right to or have the necessary licenses and consents to permit Heal2Heart and other users to use such User Content to exercise the license you have approved under these Conditions;
  3. Your User Content is not indecent, lascivious, filthy, sexual, or does not ridicule, mock, intimidate or insult anyone, race, group, colour, sex, gender, tribe, continent or country, and does not support the violent takeover of any government;
  4. Your User Content does not go against any applicable law, statute, ordinance, rule or regulation of any applicable location;
  5. Your User Content does not contain links or materials that go against the provision of these Conditions;
  6. Your User Content does not contain personal details, such as your phone number, email address, home address, website or other data that can be used to contact you outside of the Heal2Heart App;
  7. The User Content does not contain materials that solicit personal data or information from individuals under the age of majority (usually 18) or exploit persons under the age of majority in a way that is sexual or violent, or otherwise go against any federal law regarding child pornography; or
  8. Your User Content does not have links or materials that go against any provision of these Conditions or any applicable law.

Heal2Heart reserves the right to remove any User Content that it believes, in its discretion, violates the provisions of these Conditions, including terminating such user’s account for repeat violations.

 

We rely majorly on users to monitor violations of this paragraph. If you believe that any User Content violates this section or is otherwise inappropriate, please reach out to us via our Contact Us form.

 

  1. PROHIBITED USES

You may not access or use the Heal2Heart App for any other purposes different from what Heal2Heart makes it available. The Heal2Haert App may not be used in connection with any commercial endeavours except those that are endorsed or approved by Heal2Heart. Prohibited uses include, without limitation:

  1. Attempting to bypass any measures of the Heal2Heart App designed to prevent or restrict access to it or any portion thereof;
  2. Engaging in any criminal or tortious activity, including trying to bypass the payment systems put in place on the Heal2Heart App;
  3. Attempting to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of the Heal2Heart App;
  4. Deleting any copyright or other proprietary rights notice from any App Content;
  5. Engaging in any automated use of the system, such as using any data mining, robots or similar data-gathering and extraction tools;
  6. Except as may be the result of standard search engine or internet browser usage, using or launching, developing or distributing any automated system, including, without limitation, any spider, robot (bot), cheat utility, scraper or offline reader that accesses the Heal2Heart App, or using or launching any unauthorised script or other software;
  7. Harassing, annoying, intimidating or threatening any Heal2Heart support agent engaged in providing any portion of the Services to you;
  8. Making any unauthorised use of any of the Services, including collecting usernames, and/or email addresses of other users by electronic or other means to send them unsolicited emails;
  9. Interfering with, disrupting or creating an undue burden on the Heal2Heart App or the network or services connected to it;
  10. Transferring, assigning, selling or renting out your account to a third-party without our written permission;
  11. Systematic retrieval of data or other content from the Heal2Heart App to create or compile (directly or indirectly) a collection, compilation, database or directory without written approval from Heal2Heart;
  12. Attempting to or tricking, defrauding or misleading Heal2Heart and other users, especially in any attempt to learn sensitive account information such as login details;
  13. Using the Services as part of any effort to compete with Heal2Heart;
  14. Sharing of your personal contact data on the Heal2Heart in a view to dealing with a Client outside the Heal2Heart App;
  15. Using the Heal2Heart App in a manner that is inconsistent with any and all applicable laws and these Conditions; and
  16. Engaging in any pornographic activities with any Client or otherwise acting inappropriately or unprofessionally during a session.

 

Heal2Heart reserves the right to terminate your Client account without notice or liability if you violate any of the foregoing.

 

  1. CODES OF CONDUCT

In relation to the services you provide through the Heal2Heart App, you hereby agree to abide by the following codes of conduct when engaging a Client:

  • To provide your sessions and courses only in the areas in which you have such skills, including having the right licenses and educational qualifications to back it up;
  • To limit your services to holistic healing and complementary and alternative medicine alone. You must refer the Client to seek medical help if their situation warrants proper medical attention;
  • To always develop yourself physically, emotionally and mentally as you deal with various Clients;
  • To be respectful at all times and desist from any comments or statements that are vulgar, obscene, hateful, racist, harmful, defamatory, threatening or abusive or otherwise engage in conducts that are fraudulent, unethical, offensive or deceptive;
  • To treat all Clients equally as yourself regardless of their race, colour, gender, sexual orientation, health condition and disability, and to respect Clients’ personal or spiritual beliefs and practices;
  • To provide services to Clients according to each Client’s individual expressed needs and personal situation, and to discharge such services in accordance with the Client’s level of understanding;
  • To gather the necessary health information from Clients, assess their energy and set mutual goals. You should strive to apply the appropriate interventions, reassess the energy system and obtain feedback from the Client, as this helps in understanding the needs of the Client;
  • To provide the services with the intention of benefiting only the Client for their highest good;
  • To provide your services in a safe and supportive environment, and free from substances such as alcohol, drugs or prescriptions that could compromise your judgement or actions or interfere with the safe practice for the Client;
  • To dress appropriately in an unrevealing manner at all times or desist from any sexual comments or any inappropriate behaviour;
  • To recognise and honour Clients’ self-healing processes;
  • To keep confidential, any personal data or material shared by Clients during sessions or otherwise respect Clients’ privacy rights; and
  • To represent your services in a professional manner by exercising good judgement at all times and adhering to industry’s standards of practice.

 

  1. LICENSE FEE, EARNINGS AND WITHDRAWALS

When you provide services to Clients through the Heal2Heart App (including through sessions and courses), Heal2Heart charges you 12% of the total fees charged to the Client and any applicable VAT depending on your location (“License Fee”). The License Fee is due and deducted automatically upon the Client approving the session or course provided by you. You hereby authorise us to deduct the License Fee from your service earnings.

 

The remaining fees after the License Fee has been deducted is your net earnings for the services provided to the Client. Unless the Client initiates a dispute or requests a refund, earnings from sessions shall become available to you 5 days after Client approves the contract as completed while earnings from courses become available 48 hours after the course has been provided.

 

In order to withdraw your earnings or update your availability, you are required to add a payout method to your account. Your payout method may be your e-bank or BIC info (if based in Europe) or PayPal details. Earnings will be available in your preferred payout method in accordance with your payout method processing time minus any processing cost. Earnings are transferred to your payout method in EUR (Euro). Your payout method provider may apply charges for converting it to your local currency.

 

  1. TAXES AND OTHER BENEFITS

You hereby acknowledge and agree that you are responsible for:

  1. All tax liability related to your earnings on the Heal2Heart App. You agree that Heal2Heart is under no obligation to withhold the relevant tax from your earnings on your behalf;
  2. Obtaining any health, insurance, liability, workers’ compensation, disability or any insurance needed or required by law and that you are not eligible for any insurance from Heal2Heart; and
  3. Determining whether you are required by the applicable law to remit any taxes from your service earnings to the appropriate authorities.

 

  1. FREE SESSIONS

In order to keep the Heal2Heart App running and alive, all CAM Service Providers are, by default, expected to offer 4 free sessions to 4 Clients. These 4 free sessions are usable on Clients who have 1 free session each when they sign up. The free sessions do not apply to any course listed on the Heal2Heart App by CAM Service Providers.  

 

  1. CANCELLATIONS AND REFUNDS
  1. Cancellation by you: You can cancel an already booked session subject to paragraph b) and c) below. We reserve the right, at our discretion, to terminate your account for repeat cancellations.
  2. Long-term Bookings: Under these Conditions, long-term bookings refer to sessions booked 72 hours before the session start time. You agree that if a Client cancels a long-term booking 48 hours before the session start time, the Client will get a refund of the fees they paid for your session. Likewise, you can cancel a long-term booking with valid reason. Unless you cancel 72 hours before the session start time, the Client will have the ability to write a review and rate you for late cancellation, and Heal2Heart may terminate your account for repeat cancellations.
  3. Short-term Bookings: Under these Conditions, short-term bookings refer to sessions booked within 72 hours before the session start time. You agree that if a Client cancels a short-term session an hour before the session start time, the Client will get a refund of the fees they paid for your session. Likewise, you can cancel a short-term booking with valid reason. Unless you cancel 1 hour before the session start time, the Client will have the ability to write a review and rate you for late cancellation, and Heal2Heart may terminate your account for repeat cancellations.
  4. No-Show: An appointment is deemed a No-Show if you are not available on call for the first 10 minutes of the session, even if the Client is absent. In a No-Show situation, we will deem the services not provided and return all the fees to the Client.  
  5. Course: If a course is cancelled according to the cancellation policy filled by you on the course page, we may return all fees to the Client. Also, if a Client complains of any illegality in relation to your courses, such as a No-Show, lateness or course theme mismatch, we will review their complaint against yours after a chat and refund them if they qualify.
  6. Refunds for unsatisfaction: We offer refunds to Clients in the event there is an issue with the service provided to them. If a Client requests a refund within 24 hours after you provided the services, we will review their request and reach out to you via chat to get your side of the story and issue a refund if they qualify. All decisions will be at our discretion, and our judgement shall be final and binding.

 

  1. PRIVACY POLICY

Heal2Heart cares about the privacy of the Heal2Heart App users. Please review the Heal2Heart Privacy Policy to understand how we handle any personal data we collect from you in relation to the Services. By using the Heal2Heart App and the Services, you are consenting to have your personal data transferred to and processed in Luxembourg and in accordance with applicable privacy laws. Your use of the Services constitutes your agreement to how we process personal data about you.

 

  1. COPYRIGHT POLICY (DMCA)

Heal2Heart respects users and third parties’ privacy and intellectual property rights; therefore, we require that users do the same. We respond to copyright infringement claims in accordance with the U.S. Digital Millennium Copyright Act (“DMCA”). If you believe any content on the Heal2Heart App, such as your image, belongs to you and you did not authorise the infringer to post such content, you may report to us in accordance with the procedures laid down in our DMCA Notice.

 

Likewise, if you believe that your content is a subject of copyright infringement and is removed by mistake, you may make a counter-notice to us using the procedures for making counter-notification in the DMCA Notice document referenced above.

 

  1. SERVICE DISCLAIMER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY AGREE THAT YOUR ACCESS OF THE HEAL2HEART APP AND YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. HEAL2HEART DOES NOT WARRANT TO YOU THAT YOUR USE OF THE SERVICES WILL MEET YOUR EXPECTATION. LIKEWISE, WE DO NOT WARRANT THAT THE HEAL2HEART APP WILL BE ACCURATE, SAFE, LEGAL OR APPLICABLE. THEREFORE, HEAL2HEART WILL BEAR NO LIABILITY TO YOU OR ANY THIRD PARTY FOR DAMAGES INCURRED FROM YOUR RELIANCE ON THE SERVICES.

 

HEAL2HEART HEREBY DISCLAIMS ANY AND ALL LIABILITIES FROM YOUR USE OF THE HEAL2HEART APP. THE HEAL2HEART APP AND THE SERVICES ARE PROVIDED ON “AS-IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, COMPLETENESS, QUALITY OR NON-INFRINGEMENT.

 

HEAL2HEART WILL NOT BE LIABLE TO YOU FOR:

  • ANY ERROR, OMISSION, INTERRUPTION OR ALTERATION TO THE SERVICES, THE HEAL2HEART APP OR ANY OF THE SERVERS;
  • ANY UNAUTHORISED ACCESS OF YOUR DATA AS A RESULT OF A BREACH OR CIRCUMSTANCES BEYOND OUR CONTROL;
  • YOUR INABILITY TO USE THE HEAL2HEART APP AS A RESULT OF ANY CIRCUMSTANCES BEYOND OUR CONTROL;
  • ANY BUGS, VIRUSES, TROJAN HORSES OR OTHER HARMFUL SOFTWARE AVAILABLE ON THE HEAL2HEART APP FROM ANY THIRD PARTY; AND
  • ANY TRANSACTION ENTERED INTO BETWEEN YOU AND A CLIENT.

 

CERTAIN JURISDICTIONS DO NOT ALLOW OR PERMIT THE EXCLUSIONS OR LIMITATIONS ON IMPLIED WARRANTIES. IF THESE JURISDICTIONS APPLY TO YOU, THE DISCLAIMERS ABOVE MAY NOT APPLY TO YOU.

 

  1. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL HEAL2HEART, ITS EMPLOYEES, AGENTS, DIRECTORS, LICENSORS OR OTHER AFFILIATES BE LIABLE TO YOU OR THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FROM LOSS OF PROFIT, HEALTH, GOODWILL, DATA OR OTHER INTANGIBLE DAMAGES, THAT MAY ARISE FROM YOUR USE OF THE SERVICES, HEAL2HEART APP OR THE APP CONTENT, EVEN IF HEAL2HEART MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

DESPITE THE LIMITATION OF LIABILITY ABOVE, HEAL2HEART’S LIABILITY (IF FOUND LIABLE BY A COURT HAVING COMPETENT JURISDICTION), SHALL NOT EXCEED THE GREATER OF THE LICENSE FEES YOU PAID ON THE SERVICES IN THE PAST 3 MONTHS OR THE SUM OF $100 (OR THE EQUIVALENCE IN YOUR CURRENCY).

 

IF YOU ARE A RESIDENT OF CALIFORNIA, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR”. THIS PARAGRAPH ALSO APPLY TO LOCATIONS IN THE U.S. WITH SIMILAR LAWS, INCLUDING NORTH AND SOUTH DAKOTA AND MONTANA.

 

The Heal2Heart and the Services are provided from our base in Luxembourg to the European Union and the United States. Heal2Heart does not warrant that the Services is appropriate in whatever location you are using it from. If you use the Services, you understand that your use is at your discretion, and you are responsible for complying with your local laws.

 

  1. INDEMNITY

You hereby agree to defend, indemnify and hold harmless, Heal2Heart, its employees, agents, licensors, directors, partners or any affiliates from and against any losses, damages, claims, liabilities, demands or expenses (including reasonable attorney’s fees) made by any third party due to or arising as a result of your use of the Heal2Heart App or the Services, your User Content, your breach of these Conditions or any applicable law or your representations and warranties.

 

  1. TERMINATION OF USE

These Conditions shall remain in force as long as the Heal2Heart App and the Services are in force. You may terminate your use of the Heal2Heart App at any time without liability.

 

Likewise, Heal2Heart may terminate these Conditions or your account for any reasons without incurring any liability, including for reasons relating to your violation of these Conditions, your warranties and representations or any applicable law. If we terminate your account for any reason, unless we are required to hold them by applicable law, we will pay all accumulated earnings and delete your account.

 

Upon the termination of these Conditions or your account, you are prohibited from creating another account under another or borrowed identity, even though you may be acting on behalf of a third-party.

 

  1. RELEASE

Aside from our obligations to interfere in any matters relating to refunds and payments between users of the Heal2Heart App, we are not obligated to interfere in other matters, claims or disputes between users. You hereby agree that any dispute between you and any user is solely between you and such a user and that Heal2Heart is under no obligation to interfere. You hereby release us from any issues that may ensue between you and other users in relation to your use of the Heal2Heart App.

 

  1. GOVERNING LAW AND JURISDICTION

These Conditions and any activity in relation to the Heal2Heart App shall be governed and construed in accordance with the laws of Luxembourg. You hereby agree that any dispute you may have with Heal2Heart shall be brought to the courts in Luxembourg.

 

  1. THIRD-PARTY LINKS

The Heal2Heart App may, on certain occasions, contain links or materials that lead to third-party websites or apps. That these third-party links are available through the Heal2Heart App does not mean we endorse them to be accurate, relevant or safe. If you access any third-party links or materials through the Heal2Heart App, you do so at your own risk, and you bear any losses or liabilities incurred from such links.

 

  1. ONLINE ACCESS

In order to engage in any session with any Client through the Heal2Heart App, you are required to have internet access and certain hardware tools, which shall be your responsibility. Heal2Heart is not responsible for providing you with the necessary device and data to provide any session to a Client through the Heal2Heart. Likewise, we are not liable for any error you may encounter as a result of the absence of internet access.

 

  1. CHANGES TO THESE CONDITIONS

Certain parts of these Conditions may be reviewed, updated or changed without notice or liability to you. We may change those parts for reasons, including without limitation, changes in applicable laws or any features on the Heal2Heart App or the Services. Any such changes will be effective upon us posting it on this page and changing the Effective Date above. You are required to review this page frequently for possible changes. We reserve the right to communicate changes to these Conditions via your email address, your account or any portion of the Heal2Heart App. Your continued use of the Heal2Heart App and the Services constitutes your acceptance of any changes made to these Conditions.

 

  1. MISCELLANEOUS
  1. Entire Agreement: These Conditions (and other applicable legal documents provided on the Heal2Heart App) constitutes the entire agreement between you and Heal2Heart in relation to your use of the Heal2Heart App and the Services, and together, these documents supersede any prior agreements, conditions or understanding that may have existed between you and Heal2Heart with respect to the Heal2Heart App.
  2. Waiver: Any failure of Heal2Heart to enforce a provision or right under these Conditions shall not operate as a waiver of our rights to enforce such a provision or right at a later date or on subsequent violations. No waiver under these Conditions shall be binding unless it is in writing.
  3. Severability: If any portion of these Conditions is found to be invalid by a competent court, then that portion shall be severed, and such severance shall not affect the validity of the remaining portions of these Conditions.
  4. Electronic Contractions: Your use of the Services includes the ability to enter into agreements or transact electronically. You hereby acknowledge that your electronic submissions constitute your agreement to be bound by for such transactions and agreements. Your agreement and intent to be bound by electronic contractions in relation to the Services include our policies and agreements. You further agree that any electronic communication we furnish you will satisfy any legal writing as though it was in writing.
  5. Force Majeure: Heal2Heart shall not be liable to you for any delay or failure to provide the Services, which may be caused by circumstances beyond our reasonable control, including COVID-19, government actions, earthquakes, wars, riots, internet or server breakdown, hurricane Katrina and other acts of God.
  6. Assignment: You may not assign your rights under these Conditions to a third party without our written approval. We, on the other hand, may assign any of our obligations to third-party service providers.
  7. No Partnership: There is no joint venture, partnership, employment or agency relationship created between you and Heal2Heart as a result of these Conditions or your use of the Heal2Heart App or the Services. You shall not portray yourself as an employee of Heal2Heart or otherwise enter into an agreement on our behalf as a result of your use of the Hea2Heart App.

 

  1. CONTACT US

We welcome suggestions, complaints, reports, claims, inquiries or feedback regarding these Conditions and the Services. If you wish to contact Heal2Heart regarding these Conditions or other matters relating to the Heal2Heart App, please reach out to our support via the Heal2Heart App or send a mail directly to us at heal2heart@gmail.com.